Podcast

Welcome to Our Agile Tales as we start off this new season with Rich Sheridan, founder, CEO and chief story teller at Menlo Innovations.Aside from founding and leading Menlo Innovations, Rich is also the author of the bests-selling books, Joy Inc. and Chief Joy Officer, whose message is that joy is essential to productivity and profitability in the workplace. Rich recounts his journey from early programming success and a rapid rise to VP to feeling despondent amid chaotic, late, over-budget software delivery, which sparked a search for better ways to organize people. He defines workplace joy as externally focused delight in serving end users, distinct from perks or simple happiness. He describes an “aha” moment when his eight-year-old daughter observed that no one could make decisions without him, revealing a hero-based organization, and a “click” moment in 1999 influenced by Kent Beck’s Extreme Programming Explained, IDEO’s Nightline segment, and meeting his co-founder, James Goebel.Rich details early resistance to pair programming, how experiments and a “Java factory” open-room approach shifted behavior, and how the internet bubble burst led him to found Menlo Innovations in 2001. He explains how IBM tours and a conference invitation launched his storytelling and how Edison’s Menlo lab inspired Menlo’s name, concluding that the risk of change was less than the risk of staying the same.Key topics and timestamps:00:00 Welcome to Our Agile Tales00:22 Meet Rich Sheridan02:30 From Programmer to Burnout05:53 Defining Joy at Work08:21 Aha Moment Leadership Shift10:36 Click Moment XP and IDEO12:53 Pairing Experiment Begins15:54 Java Factory Culture Change19:19 Menlo Innovations Is Born20:59 Joyful Workdays No Overtime22:38 Tour Guide to Storyteller28:04 Risk of Change vs Staying30:05 ClosingAbout Rich SheridanRich Sheridan is the CEO and Chief Storyteller at Menlo Innovations and the best-selling author of Joy Inc. and Chief Joy Officer. He has spent years traveling across four continents and nearly 20 countries, helping organizations rethink not just how they work, but how it feels to be part of them. His core message is simple: joy isn’t optional—it’s essential to productivity, profitability, and real team energy.Rich’s ideas have been featured in Forbes, Inc., NPR, and Harvard Business Review. What sets him apart is that he’s been living these principles for over 20 years at Menlo, the company he co-founded in Ann Arbor, Michigan—now known worldwide for its uniquely joyful culture.Follow Rich Sheridan at: https://www.linkedin.com/in/menloprezMusic: https://www.purple-planet.comVisit us at https://www.ouragiletales.com/about